Refund policy

At dzoravi, we want you to love your purchase. If you are not completely satisfied, you may return eligible items within the stated period according to the following policy.

Return Window

You may request a return within 30 days of the delivery date.
The return request must be submitted within this period. Items received after the return window may not be accepted.

Eligibility

To be eligible for a return, items must meet the following conditions:

Unworn, unwashed, and in original condition
All original tags attached
Original packaging included (if applicable)
No signs of wear, damage, odor, or alteration

Non-returnable items:

Final sale / clearance items
Items marked as “Final Sale” or “Non-returnable”
Swimwear, lingerie, and intimates (for hygiene reasons)
Customized or personalized items

How to Initiate a Return

Contact us at sales@dzoravi.com within 30 days of delivery.
Provide your order number, reason for return, and photos of the item (if requested).
We will review your request and provide return instructions and a return authorization if approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If the return is due to our error (wrong item, defective, or damaged), we will cover the return shipping cost.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
Refunds will be issued to the original payment method.
Please note that shipping fees are non-refundable (except in cases of our error).
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos of the issue. We will arrange a replacement or full refund, including return shipping if necessary.