Shipping policy
Thank you for shopping with dzoravi. We ship all women’s dresses, shirts, and tops from our warehouse in Indonesia to customers worldwide.
Processing Time
- All orders are processed within 1–3 business days after payment confirmation (excluding weekends and Indonesian public holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Delivery Time
We offer the following international shipping options:
| Shipping Method | Estimated Delivery Time* | Notes |
|---|---|---|
| Standard International | 10–20 business days | Most economical option |
| Express International | 5–12 business days | Faster delivery with priority |
*Delivery times are estimates and begin after the order has been shipped. Actual times may vary by destination country, customs clearance, weather, or peak seasons.
Shipping Rates
- Free Standard Shipping on all orders over $99 USD.
- Orders under $99 USD: flat rate starting from $12.90 USD (final rate calculated at checkout based on destination).
- Express Shipping is available at checkout for an additional fee.
Tracking
Every order includes a tracking number. You can track your package using the link provided in your shipping confirmation email or via the carrier’s website (DHL, FedEx, or local partners).
Customs, Duties & Taxes
- All packages are shipped from Indonesia.
- Import duties, taxes, or customs fees (if applicable) are the sole responsibility of the customer and are not included in the product price or shipping cost.
- Customs policies vary by country.
Order Issues
If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the estimated delivery date at support@dzoravi.com with your order number and supporting photos. We will assist you promptly.
Important Notes
- We ship to most countries worldwide. Some remote areas may have limited service or longer delivery times.
- Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses caused by incorrect address information provided by the customer.
- During major sales, holidays, or peak seasons, processing and shipping times may be extended.
For any shipping-related questions, please feel free to contact our customer service team.
We’re happy to help!
— The dzoravi Team